Expectation of Employees:

• Deliver work of the highest standard, meeting or exceeding client expectations.

Employee Performance Guideline:

• Before performing any work in the field, you must pass the written test on the individual task SOP. This ensures you understand the concepts behind the work, the tools needed, and safety procedures, and are ready to master the skills.
• Always make sure you understand the work orders on your route before you start your day. Seek guidance if uncertain about any aspect of a task to avoid errors or rework.

Outcome for our Customers:

• Clients experience superior craftsmanship provided by people with a rounded understanding of the task at hand and its balance with the other needs of your property.

Expectation of Employees:

Treat colleagues, clients, and others with respect, courtesy, and professionalism.

Employee Performance Guideline:

Avoid engaging in any behavior that could be deemed offensive, discriminatory, or unprofessional. Never say or do anything you wouldn’t want captured on camera or for your Grandma to see. Breaking “Grandma’s Rule” is a means for termination.

Outcome for our Customers:

Clients can always expect to experience a positive and respectful interaction with any of our staff.

Expectation of Employees:

• Arrive promptly, wearing your clean uniform, with any tools and refreshments you need for your day.

Employee Performance Guideline:

• Notify supervisors in advance of any anticipated absences or lateness. Supervisors will notify the customers of any delay in arrival or postponement of a project.

Outcome for our Customers:

• Projects are completed within agreed-upon timelines, demonstrating reliability and professionalism.

Expectation of Employees:

• Prioritize safety at all times, identifying and reporting potential hazards immediately.

Employee Performance Guideline:

• Follow all safety protocols and guidelines provided by the State and Colin Can Help.

Outcome for our Customers:

• Clients have peace of mind knowing their projects are carried out in a safe and secure manner.

Expectation of Employees:

• Maintain clear and open communication with supervisors, team members, and clients.

Employee Performance Guideline:

• Report progress, challenges, and seek clarification when necessary.

Outcome for our Customers:

• Clients are kept informed, confident in the progress and status of their projects.

8:30 AM – 7PM

8:30 AM – 7PM

8:30 AM – 7PM

8:30 AM – 7PM

8:30 AM – 7PM

9:30 AM – 4PM

Emergencies Only